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Contact Information

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Email
Kontakt@micmic.dk

Telephone
+45 30 22 48 53

Address
MicMic
Att. Michala Sloth
Elbagade 67, st. th.
2300 Copenhagen S
Denmark

CVR: 33766076

 

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FAQ - Frequently Asked Questions

I have regretted my purchase - what do I do? (right of withdrawal / right of return)

Orders from MicMic are covered by the rules on distance selling in the Door Sales Act. If you wish to exercise your right of withdrawal, this must be notified within 14 days of receipt of the item, after which you have another 14 days to send the item back.

If you return purchased items, they must not have been used beyond what is possible if tested. Marks must not be removed from the product.
In addition, the product must be sent back in a safe box, as otherwise there is a great risk that the item will be scratched along the way.
Note, orders with personal touch / initials such as. Sihanouk Personalized Keychains are non-returnable.

You are responsible for any shipping costs and fees associated with returns. Items lost in the transport from you to MicMic will not be compensated for.

When returning an item, it is important that you write your order number on a note and what you want MicMic to do. It can e.g. be to issue a gift card (remember to indicate the email that must receive the electronic gift card) or to exchange for another product / color (please provide your email and the address the new product should be sent to) or the money back (you get it full amount on invoice return).
It makes our work easier, and therefore your service much faster.
You are in no way obligated to state any reason for the return, but we would appreciate it if you do so anyway. This enables us to know where to go to improve the range or our service.

If you regret your purchase, send the item back to the following address:
MicMic
Elbagade 67, st. th.
2300 Copenhagen S
Denmark

How do I switch to another product / color?

If you want to exchange a product, simply return the received item, cf. the right of withdrawal, where you will receive a refund of the entire amount on the invoice. Then you simply order the desired product at www.MicMic.dk

If you regret your purchase, send the item back to the following address:
MicMic
Elbagade 67, st. th.
2300 Copenhagen S
Denmark

When you exercise your right of withdrawal, this must be notified within 14 days of receipt of the item, and then you have another 14 days to send the item back.
If you return purchased items, they must not have been used beyond what is possible if tested. Marks must not be removed from the product. In addition, the product must be sent back in a box, as otherwise there is a great risk that it will be scratched along the way.
Note, orders with personal touch / initials such as. Sihanouk Personalized Keychains are non-returnable.

You are responsible for any shipping costs and fees associated with returns. Items lost in the transport from you to MicMic will not be compensated for.

When returning an item, it is important that you write your order number on a note. It makes our work easier, and therefore your service much faster.
You are in no way obligated to state any reason for the return, but we would appreciate it if you do so anyway. This enables us to know where to go to improve the range or our service.

How long can gifts be exchanged?

If you want to give a MicMic product as a gift, simply note when the gift is to be given in the comments field when ordering.
Then you / the birther have 14 days from here to return / exchange the item.

When returning / exchanging, the rules on the right of return apply.

How do I process my MicMic product?

Several of MicMic's products come with a care guide. Therefore, check if there are instructions on your new MicMic product upon receipt.

If your product does not have an accompanying care manual, it is because the leather has a protective layer and does not necessarily need to be cared for before it is used.
In the long run, however, it may still be a good idea to give the product impregnation or grease - you can read MicMic's advice on leather treatment right here.